Contact us
We would love to hear from you.
A question about an order, a piece or one of our policies? Write to us and a member of our team will reply.
How can we help
Choose a topic to start your email
Each topic opens an email to us with the subject filled in. If your question is about an order, including the order number helps us reply faster.
- Order relatedThe status of an order, or a change you need to make to it.
- Shipping & deliveryDispatch, tracking and delivery to your address.
- Returns & exchangesRaising a return, an exchange or a refund question.
- PaymentsA payment that did not go through, or a charge you want to check.
- Product informationFabric, colour, sizing and the work on a piece.
- General enquiryAnything else you would like to ask or tell us.
Grievance redressal
If something has not been put right.
If you have a complaint about a product, an order or our service that has not been resolved to your satisfaction, write to us at info@aakshisatelier.com with the subject "Grievance", your order number and a description of the issue.
In line with the Consumer Protection (E-Commerce) Rules, 2020, we acknowledge every complaint within 48 hours of receiving it and work to resolve it within one month.