Return & Exchange Policy

Eligible products may be returned or exchanged within 7 days of delivery, unless the product page states a different period. The window is counted from the date your order is delivered, not the date it was placed.

Please raise a request with us before sending anything back.

To be accepted, a product must:

• Be unused, unworn and unwashed
• Be free from stains, odours, damage and alterations
• Have its original tags attached and its original packaging
• Be accompanied by the relevant order details

Products that do not meet these conditions may be declined.

Some products are not eligible for return or exchange because of their nature, hygiene requirements, customisation, clearance conditions or other restrictions.

Where a product cannot be returned or exchanged, this is stated on the product page or in your order information.

Eligible products may be exchanged for another available size or eligible variant, subject to stock and to the exchange period that applies to the product.

A replacement is dispatched once the returned piece has passed our quality check.

1. 1Raise a request from the orders section of your account, or write to us at info@aakshisatelier.com.
2. 2Share your order number and the details we ask for.
3. 3Wait for our team to review and approve the request, then follow the instructions we send you.
4. 4Pack the product securely, with its tags and original packaging.
5. 5Hand the package to the return partner we arrange.
6. 6We inspect the product when it reaches us and then complete your refund or exchange.

Please do not send products to any address that has not been provided or approved by Aakshi's Atelier.

Every returned product is inspected before a return, exchange or refund is approved.

If a product does not meet the conditions above, the request may be declined, subject to applicable law.

Approved refunds for prepaid orders are made to the original payment method. For Cash on Delivery orders, we will ask for your bank account or UPI details so that the refund can be transferred to you.

Once a refund has been approved and initiated, it usually reaches your account within 5 to 7 business days, depending on your bank or payment provider.

If you receive an incorrect, damaged or apparently defective product, write to us at info@aakshisatelier.com as soon as possible.

Please include your order number, the product details, a description of the issue and clear photographs, so that we can resolve it quickly.

An order can be cancelled before it has been prepared for dispatch. Please contact us as soon as possible after placing the order.

Once an order has been dispatched it can no longer be cancelled, but it may be eligible for return after delivery. If you have already paid for an order that is cancelled, the amount paid is refunded to your original payment method.

Return pickup is arranged where our courier partners serve your pincode. Arrangements and any charges for return shipping may vary with the reason for the return, the destination and the product, and are confirmed before your request is finalised.

We may update this policy from time to time. The version published on this page is the one that currently applies, subject to mandatory legal requirements.